Privacy Policy

Last Updated: November 2, 2026

Sattvik Kerala Ayurved Panchakarma Clinic, a proprietary firm (“Company”, “we”, “our”, or “us”), is committed to protecting your privacy and personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable Indian laws.

1. Information We Collect

We collect the following categories of personal data:

  • Identity & Contact Data: Name, email address, phone number, postal address.
  • Health & Medical Data (Sensitive Personal Data): Medical history, current physical ailments, lifestyle habits, dietary information, consultation notes, treatment preferences, and any other health-related information you voluntarily provide during booking, consultation, or therapy sessions. We collect health data only with your explicit consent and use it only to provide your consultation and treatment.
  • Transaction Data: Booking details, payment records, membership purchases, gift card transactions. Payments are handled through Zenoti or at the clinic; we do not store your card details on this website.
  • Technical Data: IP address, browser type, device information, cookies, and usage data collected via Google Analytics (only if you allow analytics cookies).
  • Consent Records: When you make a cookie choice we store a random consent ID, your choices, the date and time, the page, a shortened IP address and browser type, so that we can show what you agreed to. These records are kept for 12 months.
  • Communication Data: Messages exchanged via WhatsApp, email, or forms.
  • Comment & Review Data: Name, email address, optional website and the comment you submit through blog comment or review forms, along with your IP address and browser details recorded with the comment.

2. How We Use Your Data

  • To process and fulfil bookings, appointments, and service packages.
  • To provide personalised Ayurvedic consultations and therapies.
  • To communicate with you regarding appointments, reminders, and follow-ups (including via WhatsApp).
  • To manage memberships and gift cards.
  • To improve our website and services.
  • To comply with legal obligations.

3. Third-Party Data Sharing

We share personal data with the following third-party processors:

  • Zenoti – for appointment booking, scheduling, client management and payments (payments are handled through Zenoti or at the clinic).
  • WhatsApp / Meta – for appointment reminders and customer communication (via the Click to Chat plugin and related services).
  • Google Analytics (via Google Site Kit) – for website analytics, loaded only after you allow analytics cookies.
  • Google Maps – the maps on our Locations page are loaded from Google only after you allow them.
  • YouTube (Google) – embedded videos are loaded from YouTube only after you allow them.
  • Google Fonts – the website’s fonts are loaded from Google’s servers, so your IP address and browser details are sent to Google when a page loads. Google Fonts does not set cookies.
  • wi-consent – the cookie consent tool on this website; consent records are stored on our own website server.
  • Hosting and security providers – for website operation and protection (e.g., Wordfence).

We do not sell your personal data. Sharing is limited to what is necessary for service delivery and legal compliance.

4. Data Retention

Patient/medical records and booking data are retained for a minimum of 3 years after the last service or as required by applicable medical record-keeping guidelines and law. Account and transaction data is retained as long as your account is active or as needed for legal, tax, or dispute resolution purposes. You may request deletion subject to legal retention requirements.

Withdrawing consent and deletion: you can withdraw or change your cookie consent at any time using the “Cookie settings” link at the bottom of every page; optional cookies are then removed. To have your consent records or other personal data deleted, email or call us (details below) and quote the consent ID shown in Cookie settings. We delete the data unless the law requires us to keep it, and confirm to you when it is done.

5. Your Rights under the DPDP Act, 2023

You have the right to:

  • Access your personal data.
  • Request correction or updating of inaccurate data.
  • Request erasure (deletion) of your data, subject to legal exceptions.
  • Withdraw consent where processing is based on consent.
  • Nominate a representative in case of death or incapacity.
  • Raise a grievance with us and, if you are not satisfied with our response, file a complaint with the Data Protection Board of India.

To exercise these rights, contact our Grievance Officer (details below). We aim to acknowledge your request within 24 hours and resolve it within 15 days.

6. Security

We implement reasonable technical and organisational measures to protect your data, including SSL encryption, access controls, and regular security monitoring. However, no method of transmission over the internet is 100% secure.

7. Cookies

Please refer to our separate Cookie Policy for the cookies used on this website and how to change your choice.

8. Children’s Privacy

Some of our services, such as Child Care and Garbha Sanskar, involve children or expectant mothers. We collect personal data (including health data) about a child under 18 only with the verifiable consent of the child’s parent or lawful guardian, and use it only to provide the requested care.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

10. Grievance Officer & Contact

Grievance Officer, Sattvik Kerala Ayurved

Email: sattvik.kapc@gmail.com
Phone/WhatsApp: +91 81046 29044
Clinic 1: 104, Siddhachal Shopping Centre, Opp. HDFC Bank, Vasant Vihar, Thane West – 400607

Clinic 2: 101, A, Shubham CHS, Behind Weigh Bridge, Cardinal Gracious Road, Andheri East, Mumbai – 400099

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.