1. Introduction

Sattvik Kerala Ayurved Panchakarma Clinic (“we”, “our”, or “us”) is committed to protecting the privacy of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our Ayurvedic treatments, consultations, and communication channels.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Location (city/state)

b. Health & Consultation Information

  • Medical history (shared voluntarily)
  • Symptoms and health concerns
  • Lifestyle details (diet, habits, stress levels)
  • Treatment preferences

c. Appointment & Communication Data

  • Appointment bookings
  • Messages via WhatsApp, forms, or calls
  • Consultation records

d. Technical Information

  • IP address
  • Device and browser details
  • Website usage data
  • Interaction timestamps

3. How We Use Your Information

We use your information to:

  • Provide Ayurvedic consultation and treatment recommendations
  • Understand your health condition and suggest therapies
  • Schedule and manage appointments
  • Offer follow-up care and support
  • Improve our services and patient experience
  • Maintain internal medical and business records

4. WhatsApp & Communication Policy

If you contact us via WhatsApp or submit your details:

  • You consent to receive communication related to your consultation or treatment
  • We only send messages:
    • In response to your request, or
    • For appointment-related or treatment-related follow-ups

We do not send unsolicited promotional or spam messages.

5. Health Data Responsibility

  • Health-related information is treated as sensitive and confidential
  • Information is used strictly for consultation, diagnosis, and treatment purposes
  • We do not use your medical data for advertising or unrelated activities

6. Sharing of Information

We do not sell or rent your personal or health data.

We may share information only with:

  • Authorized medical professionals within our clinic
  • Trusted service providers (appointment systems, hosting)
  • Legal authorities if required by law

7. Data Storage and Security

  • Your data is stored securely on protected servers or trusted platforms
  • We implement appropriate security measures
  • Access is restricted to authorized personnel only

8. Data Retention

We retain your data only as long as necessary to:

  • Provide treatment and follow-up care
  • Maintain medical records
  • Comply with legal and healthcare requirements

9. Your Rights

You have the right to:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of your data

10. Data Deletion Requests

To request deletion of your data, please contact:

📧 Email: sattvik.kapc@gmail.com

We will process your request within 7–10 business days.

11. Cookies

Our website may use cookies to improve user experience and analyze performance. You can manage cookie preferences through your browser settings.

12. Third-Party Services

Our services may integrate with third-party platforms such as WhatsApp (by Meta). Your interaction with these platforms is governed by their respective privacy policies.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

14. Contact Us

If you have any questions regarding this Privacy Policy:

📧 Email: sattvik.kapc@gmail.com
📞 Phone: +91 8104629044
🌐 Website: https://sattvikkeralaayurved.com/